Terms & Conditions for Flower Delivery Belgravia Customers

Introduction

Welcome to Flower Delivery Belgravia. These Terms & Conditions govern your use of our website and the purchase of floral products for delivery throughout Belgravia and surrounding areas. By placing an order via our online platform, you agree to comply with and be bound by these Terms. Please read them carefully before completing your purchase. They are designed to ensure that our relationship with our valued customers is transparent, secure, and mutually respectful.

Scope and Application

These Terms & Conditions apply to all customers placing orders for flower delivery services with Flower Delivery Belgravia, covering the Belgravia area and its neighbouring regions as specified during the online checkout process. Any use of our website or services constitutes acceptance of these terms, so please only proceed if you consent to be bound by them. Any references to "we", "us", and "our" relate to Flower Delivery Belgravia, and references to "you" or "the customer" relate to any user placing an order for online flower delivery.

Order Process

To ensure a smooth and timely flower delivery across Belgravia, our customers are required to follow the online order process outlined below:

• Product Selection: Browse and select floral products from our curated catalogue. Each item’s detailed description includes flowers, arrangements, sizes, and potential customisation options.
• Personalisation: Where applicable, you may select preferences such as bouquet size, colour palette, and add-on gifts.
• Delivery Information: Provide accurate recipient details, including the full name, delivery address within Belgravia or nearby areas, desired delivery date, and a contact number for delivery coordination.
• Order Review: Please double-check all order information for accuracy before proceeding to payment. Amendments cannot always be guaranteed after payment completion.
• Order Confirmation: Upon finalising your purchase, you will receive an on-screen and, where possible, an electronic confirmation summarising your order and unique reference number. This acknowledgment does not constitute acceptance of your order; acceptance arises only when we officially confirm dispatch and delivery arrangements.

We reserve the right to cancel orders in circumstances of stock unavailability, incorrect or incomplete delivery information, or suspected fraudulent activity, in which cases you will be notified and provided a full refund.

Payments

All payments for flower delivery services in Belgravia and neighbouring areas are processed securely through our authorised online payment gateway partners. The following conditions apply:

• Payment Methods: We accept major credit and debit cards, along with any additional payment options as displayed at checkout.
• Payment Authorisation: Payment will be charged and debited from your account upon completion of the order process, pending order acceptance and confirmation.
• Prices: All prices are listed in GBP (£) and include VAT where applicable. Delivery charges, if any, will be itemised separately at checkout before you confirm your order.
• Non-Payment: Orders will not be processed or dispatched until full payment is received. Non-payment or declined transactions may result in cancellation of your order without prior notice.

If you experience any issues during payment, please review your payment details or consult your bank for assistance. We do not store your payment card details in accordance with UK data protection regulations.

Delivery Policy

We are committed to providing a reliable and timely flower delivery service across Belgravia and neighbouring areas. Our delivery terms are as follows:

• Service Area: Flower Delivery Belgravia delivers to residential and business addresses within Belgravia and select surrounding districts. Please ensure the address provided falls within our delivery range.
• Delivery Slots: You may request specific, available delivery dates during order placement. While we strive to adhere to your preference, exact timings cannot be guaranteed, especially during peak periods (e.g., Valentine’s Day, Mother’s Day).
• Recipient Absence: Should the recipient be unavailable at the time of delivery, we will attempt to leave the flowers in a safe location, with a neighbour (where possible), or follow any special instructions provided. If none are feasible, we will attempt redelivery or make arrangements with you directly, which may result in additional charges.
• Unsuccessful Deliveries: Discrepancies in address details or inability to gain access may result in delayed or cancelled deliveries. In such cases, we will contact you for further instructions.

Please contact us promptly if you anticipate any change to the delivery date, recipient address, or if you have specific delivery requirements. We recommend timely confirmation of all details to avoid disruptions.

Order Cancellations and Amendments

You may cancel or amend your order for flower delivery in Belgravia under the following conditions:

• Cancellation By Customer: Orders may generally be cancelled up to 24 hours prior to the scheduled delivery date for a full refund. Cancellations requested within 24 hours of the delivery date may incur a charge, or may not be possible if order processing has begun.
• Amendments: You may request amendments (such as change of delivery address, date, or personal message) up to 24 hours before delivery. We will do our best to accommodate changes, but they cannot be guaranteed.
• How to Cancel or Amend: Contact us with your order reference and full details of your request. Only recognised amendments submitted by the original purchaser will be actioned.
• Cancellation By Us: We may cancel an order if we are unable to fulfil it due to stock shortages, delivery restrictions, or payment issues. A full refund will be processed in these cases.

In accordance with UK law, perishable goods, including flowers, are generally not subject to statutory cooling-off periods after delivery, given their nature and rapid deterioration. We will nonetheless consider exceptional circumstances on a discretionary basis.

Returns, Refunds, and Complaints

We pride ourselves on the quality of our floral arrangements and customer care across Belgravia. Should you experience any issues, please refer to the following guidelines:

• Returns: Due to the highly perishable nature of flowers, returns are generally not accepted unless the product is deemed unsatisfactory on delivery (e.g., damaged, incorrect, or substandard quality).
• Refunds: If your flowers arrive damaged or not as described, please notify us within 24 hours of receipt, including photographs and details. We will, at our discretion, offer a replacement arrangement or a partial/full refund, depending on the circumstances.
• Complaints: We welcome your feedback and handle complaints on an individual basis to ensure a fair resolution. Formal complaints should be made as soon as possible after receipt of your order, including all relevant information for our review.

Your statutory rights as a consumer under UK law are not affected by these conditions.

Liability and Disclaimer

Flower Delivery Belgravia strives for exceptional standards across the ordering and delivery process. However, we are not liable for:

• Any losses arising from incorrect recipient or delivery address details supplied by you;
• Delayed deliveries resulting from events beyond our reasonable control, including severe weather, strikes, or transit barriers;
• Any direct or indirect loss, consequential damages, or loss of enjoyment caused by delay or failed delivery, beyond the value of your original order.

Our maximum liability for any claim shall be limited to the total sum paid for the flowers and delivery service. We do not exclude or limit our liability for death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded under English law.

Intellectual Property

All content, images, graphics, and designs featured on our website are the intellectual property of Flower Delivery Belgravia or its licensors, and are protected by UK copyright and trademark laws. No part of the website or its content may be reproduced or used without our prior written permission.

Data Protection and Privacy

All personal information provided is processed in accordance with our Privacy Policy and applicable UK data protection legislation. Your data will only be used for the purposes of fulfilling your flower delivery order and related customer service. We will not pass your personal information to third parties unrelated to your transaction unless required to do so by law.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from or associated with the provision of flower delivery services will be governed by and construed in accordance with the laws of England and Wales. Both you and Flower Delivery Belgravia irrevocably agree to submit to the exclusive jurisdiction of the English courts.

General Provisions

We reserve the right to update or change these Terms & Conditions at any time without notice. The Terms in force at the time you place your order will apply to that transaction.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact and Customer Services

For queries regarding these Terms & Conditions or any aspect of your online flower delivery order in Belgravia or nearby areas, please reach out to our customer service team using the contact form on our website. Our team is dedicated to ensuring your satisfaction and is available during our stated business hours.

Note to Customers in Belgravia & Surrounding Areas

These Terms & Conditions are specifically applicable to all Flower Delivery Belgravia customers, including those residing in Belgravia and neighbouring districts. By proceeding with an online flower delivery order, you acknowledge acceptance and understanding of these terms.