Returns, Refunds & Freshness Assurance

Our Fresh Flowers Guarantee in Belgravia

At Flower Delivery Belgravia, we take immense pride in being a trusted local florist, delivering fresh blooms to households and businesses throughout the Belgravia area. We are committed to ensuring that every arrangement arrives in pristine condition, and your satisfaction is our top priority. Our Fresh Flowers Guarantee means you can order with confidence, knowing that our flowers are hand-selected and arranged fresh each day, just for you.

Damaged-On-Arrival Policy

Your happiness matters to us, and we understand that sometimes, despite our best efforts, flowers can be damaged in transit. If your flower delivery arrives with any noticeable damage or does not meet your expectations, please reach out to us right away. To help us quickly resolve the issue, we kindly ask that you:

• Inspect your flowers as soon as they arrive.
• Contact us within 24 hours of delivery if you notice any damage.
• Provide clear photos of the damaged flowers and packaging.

Our team will swiftly review your claim and offer a suitable resolution, which may include a replacement or refund, as outlined below.

Freshness Guarantee Window

We promise that all our flower arrangements are freshly prepared and should remain vibrant and beautiful for at least 5 days from delivery—provided they are cared for and placed in fresh water. If your flowers fail to meet this standard within this time frame, please let us know. Our Fresh Flowers Guarantee applies to all deliveries within the Belgravia area, ensuring your peace of mind with every bouquet.

Refunds & Replacements

Should your flowers arrive damaged or fail to maintain freshness within our 5-day guarantee window, you are eligible for a refund or a replacement bouquet. Once we have received your claim and supporting photographs, we will offer the following options:

• Replacement: We will arrange for a new bouquet of equal value to be delivered to your specified address in Belgravia at no extra cost.
• Refund: If you prefer, we can process a full or partial refund to your original payment method, depending on the nature and extent of the complaint.

We aim to process all refunds and replacements within 3 business days of receiving your claim and necessary documentation.

Complaints Process

Your feedback is invaluable to us as a locally trusted Belgravia florist. We welcome any concerns or suggestions about our products or services. To make a complaint:

• Contact our customer support team with the details of your issue and any supporting information or photographs.
• Our team will acknowledge your complaint within one business day and work with you to resolve the matter promptly.
• If you are not satisfied with our initial response, your complaint will be escalated to senior management for further review.
• We aim to resolve all complaints fully within 5 business days.

Trusted Service for Our Belgravia Community

Flower Delivery Belgravia is proud to deliver not just flowers, but happiness, to our local neighbourhood. We stand by the quality and freshness of every bouquet and strive to provide the highest level of customer care. Whether we are brightening a home or gracing an event in a nearby business, you can rely on us as your Belgravia florist for a seamless and satisfying flower delivery experience.